Position Overview:
The CMMS Operator will be responsible for managing CMMS operations, including system configuration, data integrity, metrics tracking, and reporting. This role plays a key part in ensuring compliance with Key Performance Indicators (KPIs), driving operational efficiency, and improving service delivery outcomes.

Key Responsibilities

CMMS Administration & System Management:

• Administer and maintain the AiMs CMMS system for all aspects of HVAC maintenance
  operations (Preventive Maintenance, Repairs, Service Calls, Projects, etc.).
• Oversee data entry for assets, maintenance history, work orders, inventory, and user
  accounts.
• Ensure accuracy and completeness of customer asset data and associated job plans,
  including maintenance intervals.
• Work with managers to dispatch work orders to technicians, review completed work
  orders for accuracy and assist with ensuring the necessary action items are initiated based on work order status.
• Develop and maintain the Annual Work Plan (AWP), ensuring PM schedules are current
  and actionable.
• Adhere to GW’s CMMS governance policies regarding asset naming conventions,
  preventive maintenance intervals, and work order life-cycle management.

Data Reporting & Analytics: 

• Design, develop, and deliver both static and ad-hoc reports to monitor performance and
  support management decisions.
• Manage dashboards and visualizations to provide real-time insights into work order
  status, service request closures, and preventative maintenance compliance.
•  Identify and analyse trends in maintenance data to highlight anomalies and recommend
  operational improvements.
• Generate KPI reports and compliance metrics to support contractual obligations and
  continuous improvement efforts.

Strategic Support & Innovation:

• Collaborate with GW Management, Project Managers, Quality Control Managers, and
  operational teams to align CMMS capabilities with contract objectives.
• Monitor industry trends and recommend innovations to enhance system efficiency and
  functionality.
• Maintains a functional/dotted-line reporting relationship to the GW CMMS Senior
  Applications Administrator for task prioritization, system alignment, and data governance.
• Participates in regular coordination meetings with GW’s Applications Team to ensure HVAC-related CMMS operations are consistent with GW-wide standards and processes.
• Aligns day-to-day CMMS activities with GW’s preventive maintenance strategies,
  reporting standards, and data integrity requirements.
• Participate in GW-led CMMS improvement initiatives, offering operational insights
  from the HVAC perspective.

Training & Technical Support:

• Train maintenance personnel and other users in effective system use, including work
  order processes, asset tracking, and reporting tools.
• Act as the primary contact for troubleshooting CMMS-related issues and interfacing
  with software vendors as needed.
• Assists with SOP and guide updates as changes to business processes related to AiM are
  made.

Device & Asset Oversight:

• Manage company/GW-issued devices by maintaining a detailed inventory including
  serial numbers, user information, locations, and condition.
  

Hours 1st Shift: Monday–Friday, 07:00 a.m. to 03:30 p.m.
Salary: $50k-60K per year depending on experience.

Complete Building Services (CBS) is a company that is passionate about the operation and maintenance of buildings/facilities in the commercial and government sectors. CBS is the largest division of The Donohoe Companies, Inc. - Washington DC's most established real estate company. At CBS, we celebrate and empower our talented employees - and it shows as we have been ranked by the Washington Business Journal as the "Best Place to Work" multiple times.

Perks & Benefits 

We offer a full slate of benefits, including competitive salaries, medical, dental, vision, life and disability coverages, FSA, flexible vacation, commuter benefits, and a 401k plan with a match. And...we offer some not-so-standard, extra great benefits, including tuition reimbursement for education/certifications, employee discount programs (including hotels and our vendor's products), gym membership, and an Employee Assistance Program that offer a wide array of consultative/actionable services. We value diversity and believe in forming teams in which everyone can be their authentic self is the key to our success. Come join us, and find out what the best work of your career could look like for you.