• Help Desk Support Technician

    Location US-MD-Bethesda
    Posted Date 2 weeks ago(7/5/2018 9:00 AM)
    Job ID
    2018-1992
    # Positions
    1
    Company : Name Linked
    The Donohoe Companies
  • Overview

    The Donohoe Companies, Inc. has an immediate need for a Help Desk Support Technician to work within the framework of a team and provide technical support as part of Donohoe's IT Help Desk.

     

    Donohoe offers a competitive salary and comprehensive benefits, including choice of paid parking or Metro allowance, paid leave, health/disability insurance, and more.

     

    About Us: Established in 1884, Donohoe is the Washington, DC region’s oldest full-service real estate company.  We are also one of the largest — ranked by the Washington Business Journal as one of the area’s top private companies.

     

    With more than 1,400 employees in five companies, we are a force in the region.  We employ our expertise to build, develop, service, manage, lease and maintain billions of dollars of real estate where our neighbors will shop, work, live and play for generations to come.  Projects include hospitals, university and government facilities, embassies, historic landmarks, hotel, retail, office and residential projects, and major mixed-use developments.

    Responsibilities

    • Provide computer, software and telecom technical support to company team members as part of Donohoe’s IT Help Desk
    • Receive and respond to phone and email requests for technical assistance and log the issue in a Help Desk system
    • Provide support for other peripheral equipment such as printers, scanners, copiers and audio visual systems
    • Perform user account management, system monitoring, user education and other administrative tasks
    • Will occasionally lift and transport moderately heavy objects (up to 35 lbs) such as computers and peripherals

     

    Qualifications

    Required:

    • Strong PC, software applications, desktop imaging software, and network troubleshooting skills
    • Minimum 2 years prior Help Desk or Desktop support experience in a corporate environment
    • Top tier customer service skills and a commitment to the quality of the customer’s experience
    • Good written and verbal communication skills to keep the customer informed and record actions taken to address technical problems and using remote support tools when required
    • Hands on experience with Windows 7 and Microsoft Office 2007/2013 within an Active Directory network
    • Analytical and problem solving skills for troubleshooting and resolving technical problems
    • Possess a high level of independent judgment within established procedures and a strong attention to detail
    • Light travel around DC metro area, must have transportation

    Preferred:

    • Strong knowledge of TCP/IP, DNS, and DHCP
    • A+ Certification, Network+, MCP or equivalent certification is a plus

    EOE/M/F/Vet/Disabled

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